AccountId: 011433970860
ContactId: bd58e3dd-5205-4792-95f1-f6b5faad74a8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 161860 ms
Total Talk Time (AGENT): 61868 ms
Total Talk Time (CUSTOMER): 84089 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/bd58e3dd-5205-4792-95f1-f6b5faad74a8_20250113T15:38_UTC.wav
--------------------------------------------
[AGENT][NEGATIVE] Yeah I just being mad American public life, me I'm just [PII].
[CUSTOMER][NEUTRAL] [PII] gracious, uh, difficultly he will get benefits for 4.
[AGENT][NEUTRAL] File that is the number.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] The telephone.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Graciaspolia.
[CUSTOMER][NEUTRAL] Ero inticuatro Ogenta sincuentres.
[CUSTOMER][NEUTRAL] M A L A H.
[AGENT][NEUTRAL] I'm mealton no polia quatrocho.
[CUSTOMER][NEUTRAL] I think that was up they haven't yet there he then well.
[CUSTOMER][NEUTRAL] Um, erro inticuatroogenta and cuentrecite.
[AGENT][NEUTRAL] Uh, I, I need those questions are your show.
[CUSTOMER][NEUTRAL] Loquaarentaochosincuentresiete.
[CUSTOMER][NEUTRAL] M A L A H.
[AGENT][NEUTRAL] Sinosalton numeral.
[CUSTOMER][NEUTRAL] Dos ceosquaarentaocho.
[AGENT][NEUTRAL] Cerrodos cuarentaocho, so Cerrodos quatroocho, uh-huh.
[CUSTOMER][NEUTRAL] Cros in cuentres.
[CUSTOMER][NEUTRAL] Cie M Eleo.
[AGENT][POSITIVE] OK, gracias in Lombresa.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See, OK, OK, I see, Ivantaroque thisreteno intao.
[AGENT][NEUTRAL] And um.
[AGENT][NEUTRAL] [PII], how can this is. How may I assist you?
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Um, so a consulta or.
[CUSTOMER][NEUTRAL] Uh, see, but, uh, um, visit of in specialist office visit specialist.
[AGENT][NEUTRAL] No problem guarantees a lot beneficios as the rescioreclamo it's a polia no cure servicios and aficina del medico consulta in a medio loquescure some pro demientos and a medio.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, a quantusal beneficio.
[AGENT][NEUTRAL] And [PII] la papago de ducio own coinsurance.
[CUSTOMER][NEUTRAL] OK, uh, uh, may he just skip it outpatient benefit by that.
[AGENT][NEUTRAL] See mhm.
[CUSTOMER][NEUTRAL] In office
[AGENT][NEUTRAL] Um, prosamientosa mei.
[CUSTOMER][POSITIVE] A pros pros.
[CUSTOMER][NEUTRAL] OK, [PII] when muchisim magdaseser finishes to nobreda.
[AGENT][NEUTRAL] See la fedeo Algoma.
[CUSTOMER][POSITIVE] I love [PII] to [PII] mucha gracias.
[AGENT][NEUTRAL] Yeah Marta one that's just the amount American public life by.
[CUSTOMER][POSITIVE] Thank you bye.