AccountId: 011433970860
ContactId: bd32ac8f-75b8-47c7-8ee0-3c45e438072c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 31899 ms
Total Talk Time (AGENT): 14469 ms
Total Talk Time (CUSTOMER): 6619 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/bd32ac8f-75b8-47c7-8ee0-3c45e438072c_20250502T17:12_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEGATIVE] Yes, I was trying to uh set up an online account and it says uh no user could be found with my information.
[AGENT][NEUTRAL] OK, yeah, so the information that you enter does have to match what we have in our system so we can go through and just verify that all of that is correct.
[CUSTOMER][NEUTRAL] Hello.