AccountId: 011433970860
ContactId: bce9c2eb-1ac1-496a-ae38-7059addd785b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21020 ms
Total Talk Time (AGENT): 8788 ms
Total Talk Time (CUSTOMER): 8636 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/26/bce9c2eb-1ac1-496a-ae38-7059addd785b_20250226T20:23_UTC.wav
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[AGENT][POSITIVE] Thank you for calling APL. My name is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Um, I need to know what your timely filing is for claims, please.
[AGENT][NEGATIVE] There is no timely filing for claims.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, great. OK, thank you very much.
[AGENT][POSITIVE] You're welcome and thank you for calling APL. Have a good day bye.
[CUSTOMER][NEUTRAL] Mm.