AccountId: 011433970860
ContactId: bce12703-62ff-4ebc-a2db-69ef8fd1d3c9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16340 ms
Total Talk Time (AGENT): 7839 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/bce12703-62ff-4ebc-a2db-69ef8fd1d3c9_20250501T14:10_UTC.wav
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[AGENT][NEUTRAL] Call APL, this is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.