AccountId: 011433970860
ContactId: bc72a38a-f609-417c-a144-fbbc55555665
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2759 ms
Total Talk Time (AGENT): 1958 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/bc72a38a-f609-417c-a144-fbbc55555665_20250528T14:59_UTC.wav
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[AGENT][POSITIVE] Good morning thank you for calling APO.