AccountId: 011433970860
ContactId: bc5baf51-a164-45f2-8af7-9b0ffdd520ff
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 57270 ms
Total Talk Time (AGENT): 11002 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/10/bc5baf51-a164-45f2-8af7-9b0ffdd520ff_20250110T19:01_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.