AccountId: 011433970860
ContactId: bc24c894-d96e-454e-8f5b-60e16bcad0ac
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20120 ms
Total Talk Time (AGENT): 10720 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/bc24c894-d96e-454e-8f5b-60e16bcad0ac_20250130T15:03_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How may I help you?
[AGENT][POSITIVE] Thank you for calling ATL this is [PII] how may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?