AccountId: 011433970860
ContactId: bc202beb-30c3-4f08-b1be-c2bbf21efb57
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19260 ms
Total Talk Time (AGENT): 9771 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/bc202beb-30c3-4f08-b1be-c2bbf21efb57_20250220T22:21_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting call due to no response.