AccountId: 011433970860
ContactId: bbed428c-f0ff-4616-aa48-20e64d85eb6a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21479 ms
Total Talk Time (AGENT): 10088 ms
Total Talk Time (CUSTOMER): 6789 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/bbed428c-f0ff-4616-aa48-20e64d85eb6a_20250113T17:08_UTC.wav
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[AGENT][NEUTRAL] an APR. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, I, I can't really hear you very well.
[AGENT][POSITIVE] And thank you for calling APA. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah, I I'm, I'm, it's really muffled. I'm gonna try to call back.
[AGENT][NEUTRAL] OK, well thank you for calling ATM.