AccountId: 011433970860
ContactId: bbeaff73-f950-4484-9b91-b23cf22f4e11
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 199740 ms
Total Talk Time (AGENT): 89576 ms
Total Talk Time (CUSTOMER): 49224 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/bbeaff73-f950-4484-9b91-b23cf22f4e11_20250529T20:48_UTC.wav
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[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] Give me the land forunauroquetien mi mi esposo paramisa.
[CUSTOMER][NEUTRAL] It's uh no masques toytayano porque a kid on the [PII] to get a milk seguro queres and quelo alugar la podo paraguro.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And you know portfolios.
[CUSTOMER][NEUTRAL] Perodos save those.
[CUSTOMER][NEUTRAL] Stress Uno stress stress.
[AGENT][NEUTRAL] Let me 144.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Well nombre de la polia.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, give me 744.
[AGENT][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] If I see me to the direction on the senorta is.
[CUSTOMER][NEUTRAL] It's uh [PII] yes deltaidos.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ila [PII].
[AGENT][NEUTRAL] And for verification boo um the the.
[AGENT][NEUTRAL] Uh so we have correct and [PII].
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Yeah, um, she's sitting in a trageta and a tale cityio [PII].
[AGENT][NEUTRAL] The telefanoqueel Ocho.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Let me.
[CUSTOMER][NEUTRAL] See I
[AGENT][POSITIVE] Perfect. She stayed the same contra on probor with the communicate just numeral el uno choosquatro sincotecases reopentral city and linear triple leopunto multi plan procom.
[AGENT][NEUTRAL] Parade and medical bajo la rede multi planted and cuentro me uh just decunebule dejaaberque is the plan particippabajola red the multi plan.
[CUSTOMER][NEUTRAL] OK, when Mucha gracias.
[AGENT][NEUTRAL] the other way.
[CUSTOMER][NEUTRAL] No, I told them gracias.
[AGENT][NEUTRAL] But.