AccountId: 011433970860
ContactId: bbdc1dab-ecc2-4ab7-b883-988cc905ee18
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 250580 ms
Total Talk Time (AGENT): 155072 ms
Total Talk Time (CUSTOMER): 72093 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/bbdc1dab-ecc2-4ab7-b883-988cc905ee18_20250604T18:58_UTC.wav
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[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]?
[AGENT][POSITIVE] You come in a pleasure the other day.
[CUSTOMER][NEUTRAL] Yeah getlamo.
[AGENT][NEUTRAL] OK, um, the telephone and casa la jamase connected in the polia.
[CUSTOMER][NEUTRAL] See a cincote cinco.
[CUSTOMER][NEUTRAL] Don't be in the sincoreesiete.
[AGENT][NEUTRAL] Yes, yes, sir.
[CUSTOMER][NEUTRAL] You know the police are though.
[CUSTOMER][NEUTRAL] Crodosincoue 3s see at the t.
[AGENT][NEUTRAL] O Nunez verso direction ronico.
[CUSTOMER][NEUTRAL] Teosteoses um.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] El corollaronicoese n [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] He gracias, uh, is Taiccao and relamo can be all the address the cuatro.
[CUSTOMER][NEUTRAL] What?
[CUSTOMER][NEUTRAL] Posesquerasque. I got a cla noesi loriavien no no.
[AGENT][NEUTRAL] OK, when I received.
[CUSTOMER][NEUTRAL] See Mandelo papeles.
[AGENT][NEUTRAL] OK, um, serious documento angel line para process normament process lamo cuantolo revise e elo process and to sit in and so, um, and at the moment that linea parasite process o este revisal OK.
[CUSTOMER][NEUTRAL] And you simandelos papelosreosito.
[AGENT][NEUTRAL] Mm, but revisal person claque process altos document insiente para process document document and osel line and a momento process no long parasitac.
[CUSTOMER][NEUTRAL] OK, in terms of the inquiry.
[AGENT][NEUTRAL] See the thing [PII] Dia Larales.
[CUSTOMER][NEUTRAL] OK, this is, uh, both the chicken bona morada.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I see, yes, uh-huh, is sipusoque, um, sipusoquereres er notifices telephone nosesi, uh, as ISO sissipusoque de esodosean nose processle text message leva mena text levade processado yeah in the mimosa OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, I, uh, the mosque todo lo posit a mi cuentaporapido it just a visaante so.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Oh you have a primero conmigo.
[AGENT][NEUTRAL] No, and sinua actuallyliadosu deposito director Jodiia quebaya apaina ala faina web de no sotros.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] In on entre down the deposito director so paraquea processing and the mos information 10 systemmaya as a process um and deposito director and process and tenemos so long and check.
[CUSTOMER][NEUTRAL] OK, yes, uh, the Mazda.
[AGENT][NEUTRAL] Coretas yes, uh, tal mass in.
[CUSTOMER][POSITIVE] Oh, OK. I went to this mucho gracia.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII] portal de no sotros uh um saga reist para direct deposit, OK.
[CUSTOMER][NEUTRAL] But the deposit. OK, when Mucha gracias.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] And then I.
[CUSTOMER][NEUTRAL] You want hold on.
[AGENT][NEUTRAL] You know,