AccountId: 011433970860
ContactId: bbd42aa9-fbcc-4b67-95f9-975d104e085d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 296160 ms
Total Talk Time (AGENT): 166838 ms
Total Talk Time (CUSTOMER): 97066 ms
Interruptions: 2
Overall Sentiment: AGENT=-0.2, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/19/bbd42aa9-fbcc-4b67-95f9-975d104e085d_20250319T16:39_UTC.wav
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[AGENT][NEUTRAL] [PII] gracia lass.
[CUSTOMER][NEUTRAL] See one of the memo.
[AGENT][NEUTRAL] You can.
[CUSTOMER][NEUTRAL] He could call me a copy fur.
[AGENT][NEUTRAL] Mm, get close to pervio CN.
[CUSTOMER][NEUTRAL] Unak.
[AGENT][NEUTRAL] OK, Isoraguna and ferme una notoun fermeda or is uh preventiva.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] See on a no I put any popularmos.
[AGENT][POSITIVE] OK, OK, um, they me there's so beneficios and lecuformacion so la polia in the polisa.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] So did the unit or the the
[AGENT][NEGATIVE] No, they are barely.
[CUSTOMER][NEUTRAL] See, so samechoin home.
[AGENT][NEUTRAL] OK, that's a numerroquetala parte de bajon is an inpatient outpatient sorry neito is the outpatient mhm.
[CUSTOMER][NEUTRAL] 00, I knowing zeroentre strenta qua quadro ML.
[AGENT][NEUTRAL] OK, I see one moment.
[AGENT][NEUTRAL] OK, may I repeat the number on. OK, no halore.
[CUSTOMER][NEUTRAL] Ferrodos rea you know rea qua quadro M L O.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, or I'ma verifica as immiento.
[CUSTOMER][NEUTRAL] Julio.
[AGENT][NEUTRAL] OK, gracias email ver cards electronico.
[CUSTOMER][NEUTRAL] The cin cinco is floria rerere.
[CUSTOMER][NEUTRAL] Frank Luanda.
[CUSTOMER][NEUTRAL] In a pun.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hello
[AGENT][NEUTRAL] I had numer telephone and calama.
[CUSTOMER][NEUTRAL] See that Jose say [PII].
[AGENT][NEUTRAL] Gracias que pasillo or osteola.
[CUSTOMER][NEUTRAL] To the.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] It's my pastor right.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] You going up insurance you can get but I didn't see you. It's amazing. [PII] forturo it's so you're gonna get up on top it's like a sequence.
[AGENT][NEGATIVE] OK, uh, no podemo granteaningpagosorretelefono perocio and via declamo para reborso, um, locainecaerre perilluna factura de tada colodigo de dia noo he pro demiento cuando sarga de de serviio.
[CUSTOMER][NEGATIVE] Yeah, yeah, come on.
[AGENT][NEUTRAL] OK, um, the leesac baequea a queso primario processo de reclamo porqueselaformacion quepogan eos and he despaoseguroel informacionohane esita so necesita so do documentos necessita factura detajada inceita flica the beneficio sprimario.
[AGENT][NEUTRAL] Gambienesitanoque help for ulario no sotros for molario encuentrannustrapaina web and I am a public punto.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so serre documentos el prime documentcuo formulario de no sotros queencuenta la pajina I am a public puntocom.
[AGENT][NEUTRAL] El Segundo document cuento caserial flicanefius seguro primario indicando que cantida applicaonal dedula copaseguro pararesa fecha.
[AGENT][NEUTRAL] Iterlocuo que serial factura detajaradio dea noo importantquetenaldigonotico. OK, so that's the squeal dinoso is the yacudo tengalotre documentcuolo puede bi for facts for men or segular uh correooppotauna cuenta nostrapajina web butcele upload but the um
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] moving
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] 00 la la.
[AGENT][NEUTRAL] Sireola uente but thenviallo electronicamente pola cuenta.
[CUSTOMER][NEUTRAL] Maybe
[CUSTOMER][NEUTRAL] Moving, OK, OK, Gracia Gracia.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Then uh problemlepo masa preunta sue then uh the gracia for ya pela suego.
[CUSTOMER][NEUTRAL] Bye, no, no, no, noma Muras by and tell tell us bye bye bye.
[AGENT][NEUTRAL] My