AccountId: 011433970860
ContactId: bbcfb91c-7024-4386-81c3-9b0c1be635f3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17229 ms
Total Talk Time (AGENT): 6228 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/bbcfb91c-7024-4386-81c3-9b0c1be635f3_20250113T15:26_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Hi, thank you for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hey this is [PII]. Can I help you?