AccountId: 011433970860
ContactId: bbc875c3-57ed-45f4-a1fd-4364c6e7801f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 34889 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 5317 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/bbc875c3-57ed-45f4-a1fd-4364c6e7801f_20250613T21:42_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello representative.
[CUSTOMER][NEUTRAL] Hello?