AccountId: 011433970860
ContactId: bb8f750e-0e84-4b38-ae99-f1ea67e289e7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 544250 ms
Total Talk Time (AGENT): 239240 ms
Total Talk Time (CUSTOMER): 246284 ms
Interruptions: 2
Overall Sentiment: AGENT=-0.5, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/bb8f750e-0e84-4b38-ae99-f1ea67e289e7_20250422T15:25_UTC.wav
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[AGENT][NEUTRAL] Assist me my American public life. My number is [PII].
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello, [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Why not here.
[CUSTOMER][NEUTRAL] See una er er from e ergo er and like yo al alpa a part laura and those are porque yeah.
[CUSTOMER][NEUTRAL] Ela para process el pago per recali.
[AGENT][NEUTRAL] OK, yeah, I call you that. Call us in number of the police, sir.
[CUSTOMER][NEUTRAL] Elro de la poli er
[CUSTOMER][NEUTRAL] Sea Ore.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] I nombre [PII].
[CUSTOMER][NEUTRAL] [PII] this is a milore.
[AGENT][NEUTRAL] It's directionic or electronic per hour.
[CUSTOMER][NEUTRAL] No, and you know in cuenta.
[CUSTOMER][NEUTRAL] Uh, no [PII].
[AGENT][NEUTRAL] Graciasil or electronica.
[CUSTOMER][NEUTRAL] [PII] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, in medijoque um
[AGENT][NEGATIVE] Getting una factura queos no sabela fecha de de servisio uh-huh condolosiso.
[CUSTOMER][NEUTRAL] And that is
[CUSTOMER][NEUTRAL] Were cuadro.
[CUSTOMER][NEUTRAL] But.
[AGENT][NEUTRAL] No you got dona reciente pertia [PII] build de lospital on the lepagamoso osteocho you know per bill the parte de navien mass um attra dearjeta enumerro de stases a vasela manerramas rapidamantaelrelamo.
[AGENT][NEUTRAL] pole.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] Is the um
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] La polio via lovacuri no masna sesitamoses a coia derelamo nose confirmoconos a standing inviando.
[CUSTOMER][NEUTRAL] Pasta la la al PO box then the raves in cuenta.
[AGENT][NEUTRAL] In Oklahoma
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEGATIVE] Alcosino mal porque.
[AGENT][NEUTRAL] Yeah, um, the viagado silo la semana pasada no ceosia versillo invior facts I see is the.
[CUSTOMER][NEUTRAL] Yeah I don't
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Cease consum de polisa um
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEGATIVE] Oh no.
[CUSTOMER][NEUTRAL] qua.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Simora foco porque dijoque declamo.
[CUSTOMER][NEUTRAL] Lassa and who the person.
[AGENT][NEUTRAL] Mm, see the mosa poquito and poke.
[CUSTOMER][NEUTRAL] But will be.
[AGENT][NEUTRAL] See um
[CUSTOMER][NEUTRAL] But don't have to.
[AGENT][NEUTRAL] See, see here on the tentacuente cincodias la mala poo cuenta nepea.
[AGENT][NEUTRAL] Um, asaqueoscu no sotros perono porquenosdoe buildsbien as alopagamos and rela pasado a mis masequeosal.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] But the pasado yeah you as a um uh aviano algo sarcade.
[AGENT][NEGATIVE] Uh, nomalospital pro mejo que stevia envision envision is aveis is the loss, uh-huh.
[CUSTOMER][NEUTRAL] I be
[AGENT][NEUTRAL] Loser is a deergena.
[CUSTOMER][NEUTRAL] Ultra, uh-huh.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Uh-huh, see 11, no.
[CUSTOMER][NEUTRAL] Oh I know that my head I don't know that you know eta for the control deo ertraido red uh-huh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh, OK, so aos ala mejoreste, um, leg er on the studio quetuvo yes and Coola portion deos, um, yeah, pagamonlo de los pita perocono sevalospi uh-huh so elal nomanetamola copapalo dilos beneficios pole so salvo queue pagar nomanetalaia del reclamo.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes, my Jorqueos in cars, uh-huh.
[CUSTOMER][NEUTRAL] One.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Does a meamolaquela factor so that's it.
[CUSTOMER][NEUTRAL] No sir.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Sinos uh-huh.
[CUSTOMER][NEUTRAL] And that because you know and.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Um, tevacela reclamacion, um, when estecatenomoselvi hospital solunique sitaria mandarnosella cope loquepaseur primario siama expriacion de beneficios so nos and BI likepiacion de beneficios um.
[AGENT][NEGATIVE] He reso stoloque manes clapagosted noos.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I've got er.
[CUSTOMER][NEUTRAL] It's I can lala to the vision.
[AGENT][NEUTRAL] Else mario estamos loquesegu primario.
[CUSTOMER][NEUTRAL] OK, yeah, so like.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See, um, so to be like quiamalia to seguro, mhm.
[CUSTOMER][NEUTRAL] Like you know tengo primario cambiola paso.
[AGENT][NEUTRAL] Sino porta can thing I like the most puerreclamarlecaion the beneficios eos the tos most in quearlees a coia.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Go to the the how many.
[AGENT][NEUTRAL] Sierralo desa forma is the um merpito resoelectronico porquesiquererecomo estacua de Apele um.
[AGENT][NEUTRAL] No electronicojoquera supremer nombre [PII] uh-huh.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So conessemimo core electronicos deist attracelatagenta website I basarese correelectronico paraistarcey you iquerevire documentcomo siloueer the puetomarfoto islo mhm.
[CUSTOMER][POSITIVE] OK perfect.
[AGENT][NEUTRAL] See another commas.
[CUSTOMER][NEUTRAL] No, what I'm
[AGENT][NEUTRAL] OK, Pase one Diagram at American Public Life bye.
[CUSTOMER][NEUTRAL] Bye.