AccountId: 011433970860
ContactId: bb5d5246-9eec-4a2b-8dde-c0db86c35e13
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 49939 ms
Total Talk Time (AGENT): 12797 ms
Total Talk Time (CUSTOMER): 44510 ms
Interruptions: 1
Overall Sentiment: AGENT=3.2, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/bb5d5246-9eec-4a2b-8dde-c0db86c35e13_20250203T14:52_UTC.wav
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[AGENT][NEUTRAL] For calling APL, this is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], you keep, uh, losing the flip of the coin. It's [PII]. How are you? Hey.
[AGENT][NEUTRAL] Hey.
[AGENT][POSITIVE] I'm good. How are you?
[CUSTOMER][NEUTRAL] Yeah, good. I'm already starting my day with two new applicants, so there goes another $3.50 I made today, but it all adds up. Hey [PII], so the story is, um, I, I have a friend that works with the PEO. The PEO finally sent me a master file and I'm missing two more people from this group that never seems to end. But hey, as long as I'm adding it doesn't matter. But I need the cards, yeah, I need cards uh today if you could because the CFO is kind of missed at him. So do you know I forgot who I.
[AGENT][POSITIVE] Nice. Yeah.
[AGENT][POSITIVE] That's right.
[CUSTOMER][NEUTRAL] Got the cards from last time who did them for me, yeah, that's what it was. I'll just send them over to her OK.
[AGENT][NEUTRAL] Was it [PII]?
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Alright thanks alright bye.
[AGENT][POSITIVE] Yeah, of course, have a good day. Bye.
[CUSTOMER][POSITIVE] Alright thanks [PII] you too.