AccountId: 011433970860
ContactId: bb59ffff-fa97-4ce3-a4f7-869b44e33537
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6269 ms
Total Talk Time (AGENT): 4390 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/09/bb59ffff-fa97-4ce3-a4f7-869b44e33537_20250509T15:20_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?