AccountId: 011433970860
ContactId: bb472086-e926-48c7-841b-894a5bf842cb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1740 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1080 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/bb472086-e926-48c7-841b-894a5bf842cb_20250625T12:02_UTC.wav
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[CUSTOMER][NEUTRAL] I