AccountId: 011433970860
ContactId: bb43f0b0-9660-428c-8705-747b454337bb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 131649 ms
Total Talk Time (AGENT): 50205 ms
Total Talk Time (CUSTOMER): 59815 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.3, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/11/bb43f0b0-9660-428c-8705-747b454337bb_20250211T16:33_UTC.wav
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[AGENT][NEUTRAL] That is for American Public Life in numbered [PII] Coleida.
[CUSTOMER][NEUTRAL] Ola Monica one of the er toyando parabela la lelipaciente que no commenta but the masjiao so signo commentapelique.
[AGENT][NEUTRAL] See that it's number.
[CUSTOMER][NEUTRAL] Noreli sorry.
[AGENT][NEUTRAL] Yes so I'm right the left one.
[CUSTOMER][NEUTRAL] Tresero cinco cuatro cuatro Benteventoten cinco cinco errocho.
[AGENT][NEUTRAL] Yes yes in no poliapaciente.
[CUSTOMER][NEUTRAL] Medio erdos uno says uno re cuatroes em ele o.
[AGENT][NEUTRAL] Yeah nobreciente.
[CUSTOMER][NEUTRAL] Josefina Capoale Julio Benteminovacintos what they say.
[AGENT][NEUTRAL] Gracias mejo canesita benefio unas here.
[CUSTOMER][NEUTRAL] See baernalogena amulatoria on surgery center um ambulatory surgery center.
[AGENT][NEUTRAL] So no poverty and no guarantees a los beneficiocentremolos beneficio the outpatient cusilla resorrano it's palapa is do copago or insurance.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, let me have a see.
[AGENT][NEGATIVE] Nothing at all that's for.
[CUSTOMER][NEUTRAL] Epartamentepoquelabao porno thejocommo borete apele it is.
[AGENT][NEUTRAL] See Tennetolos mildolares pole.
[CUSTOMER][NEUTRAL] Remaining, OK. OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] So lamentesar saos.
[AGENT][NEUTRAL] So what Ima E7.
[CUSTOMER][NEUTRAL] No, and to mildora decommole like do silicamidora.
[AGENT][NEUTRAL] The beneficiary.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, [PII] no referential persema.
[AGENT][NEUTRAL] No numerals referencia per puede nombre la fechao is Monica efe de [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, Gracia [PII].
[AGENT][NEUTRAL] But at American Public Life bye.