AccountId: 011433970860
ContactId: bb38069d-5e17-48fc-b943-36594477e057
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 171580 ms
Total Talk Time (AGENT): 81956 ms
Total Talk Time (CUSTOMER): 85125 ms
Interruptions: 2
Overall Sentiment: AGENT=1.2, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/bb38069d-5e17-48fc-b943-36594477e057_20250422T14:18_UTC.wav
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[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] We one of the.
[CUSTOMER][NEUTRAL] For now.
[AGENT][POSITIVE] Yeah I wanna.
[CUSTOMER][NEUTRAL] Yeah, in Gracia or the thingolia er but a very difficult person.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] See.
[CUSTOMER][NEGATIVE] No tranquila.
[AGENT][NEUTRAL] When when the paper for police.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Uno cuatro cinco erro unodo cinco.
[AGENT][NEUTRAL] the telela questa connected.
[CUSTOMER][NEUTRAL] OK, hang on a minute.
[CUSTOMER][NEUTRAL] People like I said the same. They will take a test where they trust and saying no no.
[AGENT][NEUTRAL] T
[CUSTOMER][NEUTRAL] It
[AGENT][POSITIVE] Perfect gracias perito.
[AGENT][NEUTRAL] singing that business tell us.
[CUSTOMER][NEUTRAL] Cocoa.
[AGENT][NEUTRAL] Cases.
[CUSTOMER][POSITIVE] Yeah, I do.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] And I mean and yeah.
[AGENT][POSITIVE] Uh, excellent and later.
[CUSTOMER][POSITIVE] Thank you.
[AGENT][NEUTRAL] Perfect. The police says uncinco unosino.
[CUSTOMER][NEUTRAL] She yeah America uno cuatro cinco er unocinco.
[AGENT][POSITIVE] Perfect. confirm my number completo la fessorda.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] And Rodriguez la on 73.
[AGENT][POSITIVE] Perfect, gracias.
[CUSTOMER][POSITIVE] OK thank you.
[AGENT][NEUTRAL] In the other is the demand of verificael he a beneficials correct.
[CUSTOMER][NEUTRAL] See see.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] Uh, Diana memo questapolia the [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The tournament and nove on now to the active senor Rodrigue system a moment.
[CUSTOMER][NEUTRAL] Ultra pollution.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, on one of the number.
[AGENT][NEUTRAL] I'm gonna.
[AGENT][NEUTRAL] Uh to determin correct.
[CUSTOMER][NEUTRAL] Dole
[AGENT][NEUTRAL] As yes.
[CUSTOMER][NEUTRAL] The Garcia.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, don't ask you.
[AGENT][NEUTRAL] Get home so.
[CUSTOMER][NEUTRAL] Bye.