AccountId: 011433970860
ContactId: baff8e8e-e99e-467b-b73d-d16c9cb9ce5e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 256108 ms
Total Talk Time (AGENT): 115308 ms
Total Talk Time (CUSTOMER): 96826 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/baff8e8e-e99e-467b-b73d-d16c9cb9ce5e_20250116T14:35_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We wanted the gusto.
[CUSTOMER][NEUTRAL] Bueno [PII] my number is [PII].
[CUSTOMER][NEUTRAL] Ya [PII] posaokao.
[AGENT][NEUTRAL] What does he do?
[CUSTOMER][NEUTRAL] OK, you poo po potengo so yeah ya solution I mean mun likeque paraqueue.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See see for favorre [PII].
[AGENT][NEUTRAL] OK, pharmacy and the police apple.
[CUSTOMER][NEUTRAL] Eigono, uh.
[CUSTOMER][NEUTRAL] Uh numero deo.
[AGENT][NEUTRAL] Clacoma outpatient certificate number or in hospital certificate number in La Portevajo.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] The what what key inpatient benefit.
[CUSTOMER][NEUTRAL] The outpatient benefit certificate number what they do.
[AGENT][NEUTRAL] Go.
[CUSTOMER][NEUTRAL] OK. OK. Sara Uno.
[CUSTOMER][NEUTRAL] Cincolos.
[CUSTOMER][NEUTRAL] Guatro Uno Cincose.
[CUSTOMER][POSITIVE] M A L A C A.
[AGENT][NEUTRAL] Come on.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, so here goes or verific of telephone.
[CUSTOMER][NEUTRAL] OK, uh, [PII] is the la pena Jime Cincosciete de minointo sai cuatro.
[AGENT][POSITIVE] Exactly
[CUSTOMER][NEUTRAL] In telefono estresero cincochea you know chea.
[AGENT][NEUTRAL] So it is on your costs.
[CUSTOMER][NEUTRAL] Delareesequaarentuevese socho northwest.
[CUSTOMER][NEUTRAL] Noosa.
[CUSTOMER][NEUTRAL] Sunrise, Florida res resino.
[AGENT][NEUTRAL] Unit er elector and coocido cuenta er cost.
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][NEUTRAL] Which is aggressive for verification for anyone who said.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] Autopose up with um verific information circa lore clamos er a correct.
[CUSTOMER][NEUTRAL] This in your correct.
[AGENT][POSITIVE] Perfecto. What's your number is I suppose a cost.
[CUSTOMER][NEUTRAL] Yeah, yeah, [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Marta Costa la na sim la Costa.
[CUSTOMER][NEUTRAL] The Chaoa is res.
[CUSTOMER][NEUTRAL] Quatro deltauno.
[AGENT][NEUTRAL] OK, cuatro mars, you know.
[AGENT][NEUTRAL] Es to solamente queer gravado systems and coststa ostele permit la senora marta costa confecha dena sciento cuatro de marzo mio vein circle er operaque informacion circa lo cervicios questa polisabrina sasi.
[CUSTOMER][NEUTRAL] This you.
[CUSTOMER][POSITIVE] Coono season you're correct.
[AGENT][POSITIVE] Perfect. boy include this systemmaya yi wandola senora Costa ye bamosa verificasi is stay in the system you celevatam verificate to all information quete mementola direction and la mima direction correct.
[CUSTOMER][NEUTRAL] See I.
[AGENT][POSITIVE] Perfect direction and telephone electronic casque.
[CUSTOMER][POSITIVE] We that is perfect.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Does your commission number.
[AGENT][NEUTRAL] My number is.
[CUSTOMER][NEUTRAL] A
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] OK, OK, it's just so mucha gracias for service.
[AGENT][NEUTRAL] Getting on.
[CUSTOMER][NEUTRAL] That