AccountId: 011433970860
ContactId: bad4be26-2037-45aa-ad47-2bf6c8055fc9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19290 ms
Total Talk Time (AGENT): 10410 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/15/bad4be26-2037-45aa-ad47-2bf6c8055fc9_20250115T21:46_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?