AccountId: 011433970860
ContactId: baa4e1b6-2e19-499d-a524-090c4483bae1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 45840 ms
Total Talk Time (AGENT): 3100 ms
Total Talk Time (CUSTOMER): 1189 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=-5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/01/baa4e1b6-2e19-499d-a524-090c4483bae1_20250201T14:36_UTC.wav
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[AGENT][NEUTRAL] Oh.
[AGENT][POSITIVE] I've got everything on mute.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] I