AccountId: 011433970860
ContactId: baa3b29e-0948-4849-b090-285f709ca184
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 471040 ms
Total Talk Time (AGENT): 173251 ms
Total Talk Time (CUSTOMER): 238498 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/baa3b29e-0948-4849-b090-285f709ca184_20250130T17:42_UTC.wav
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[AGENT][NEGATIVE] That's just a mad American Public Life. Min Nores [PII].
[CUSTOMER][NEUTRAL] Ecoma Monicabuenasades Nobres [PII] estteammanda referencia I claim.
[CUSTOMER][NEUTRAL] He, he, um, presented in
[CUSTOMER][NEUTRAL] Uh, from the system that.
[AGENT][NEUTRAL] See that policy number of the police.
[CUSTOMER][NEUTRAL] In the middle.
[CUSTOMER][NEUTRAL] Ennipolisa.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] I can on this. OK, cro uno nueve cuatro ie state uno ocho.
[AGENT][NEUTRAL] It's the power.
[CUSTOMER][NEUTRAL] It's a nerve Cinco cuatro cinco cuatrochao Cincoros.
[AGENT][NEUTRAL] It's nasiento.
[CUSTOMER][NEUTRAL] The resinco.
[AGENT][POSITIVE] Gracias, in my favorite directionic or electronico.
[CUSTOMER][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] [PII] [PII] in English.
[AGENT][NEUTRAL] No, it's the stuff you
[AGENT][NEUTRAL] It's a called electronic copper.
[CUSTOMER][NEUTRAL] Um, is this is uh.
[CUSTOMER][NEUTRAL] Isla Y uh Ila I just [PII].
[AGENT][NEUTRAL] Oh, but its del travajo, uh-huh.
[CUSTOMER][NEUTRAL] Oh, it's [PII].
[AGENT][NEUTRAL] Or not. Mhm.
[AGENT][NEUTRAL] Oh, OK. Is this another [PII] inquirele de Jesse or loquere cambia.
[CUSTOMER][NEUTRAL] Yes,
[CUSTOMER][NEUTRAL] No, they have the carrito Carrio punto iggriega aroba out puntoco yes.
[AGENT][NEUTRAL] Gracias mejoque and overreclamoque.
[CUSTOMER][NEUTRAL] Er, see loquepaque system first nunca echo nuncasado elga tela er queloo nuncaloviosa and um remor vido pero loquepaque promiento in noviembre dose.
[CUSTOMER][NEUTRAL] Miss you don't wanna call pocola.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Yo you have to que paga um do sinoso te cuatrola promiento quesemeo andloisina del doctor.
[CUSTOMER][NEUTRAL] Uh, misguro cura parte Mburomeo obuero pero la resinoe cuatro uh.
[CUSTOMER][NEGATIVE] My comment lapo reclamo al alta into poquito me meodiente porque.
[CUSTOMER][NEUTRAL] La persona quetravavi department de laicina de mijine cologo medijo quia mere documented ques is a pea sum cla uh lo que summito no no toeser.
[CUSTOMER][NEUTRAL] Qualfuel processso I mean no reci in me de parte de tees so information.
[AGENT][NEUTRAL] See sore clamos and nego porque alto informacion um loqueneesitamo la cope loquepagos surpri Mario say my explication the beneficios como estes rosecondario tenemosquesaberque portion um tena mosque pagar CSLive el copago yes documentoquenessesitamos.
[CUSTOMER][NEUTRAL] Oh, OK, OK, OK, OK. Oh, OK, sad Sio creos me me manana nami so the one repenten la cuenta quetengo con meridian link, um, entoses of tenerrese documento soentoses.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See, Islami loisola primerave uh-huh.
[CUSTOMER][NEUTRAL] Tango.
[CUSTOMER][NEUTRAL] OK, I this that you take it he didn.
[AGENT][NEUTRAL] Tambien. Mhm.
[AGENT][NEUTRAL] Um, no possibly pro loque pueda cereal la forma de depositoreo as sequoia alpagolo depositamosa scuenta de banco porque oritai uh sino resibela carteno sotros um don the Diseque palex because you never la mojonoleegamieneseelchequees mejorca al depositoreo.
[CUSTOMER][NEUTRAL] OK, no grade, uh, consulti system porquebequelimitislomos uh eat the cortita uh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Silara.
[AGENT][NEUTRAL] So, um, tinados beneficios el primeroelde in hospital esociega studying resadnelopi, um, the siochora so male cubrasamil dolare a lottro beneficialel the outpatient yes so.
[AGENT][NEUTRAL] Um, in the outpatient lavariba hospital Iergencia on a clinica de Rogenciaa Sirujia on the entrealel miss modia on MRI CT scan theapia physica Le Cobrasa quientolaresordia toraquealasosjeta and scia la segu primarioacommosecondaria.
[CUSTOMER][NEUTRAL] Oh, OK, OK, the soraqueria promientolo joya tener uh ero and taling up on anesthesia isoammiens the posit.
[AGENT][NEUTRAL] CCS outpatient on the entre sales on quientozola is locurela poliza bodia um you know posoe la arjeta de Apeleo and carer um the Cobranosin and to elmismo process on the nosmanda is a factora detaadabiene el dinostico they go like la colo que passe go primario.
[CUSTOMER][MIXED] OK, OK, so, OK, peropressoueue teno is a dental secure unpara part no soriques.
[AGENT][NEUTRAL] Oh yes yes, para servicios and tales la unica manera queloubre um rasones un accident.
[CUSTOMER][NEUTRAL] Oh, OK, OK, on top of the encaserme on un process and talking in los entes and aparesthesia.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In the hospital sir.
[CUSTOMER][NEUTRAL] No, no, no, it's in like clinica delo solo.
[AGENT][NEUTRAL] Oh OK.
[AGENT][NEUTRAL] See no see no no no no locurela polia no.
[CUSTOMER][NEUTRAL] Isn't here.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK, OK, no studying no jola deeria since start start [PII].
[AGENT][NEUTRAL] See.
[CUSTOMER][POSITIVE] OK, bueno, OK, bueno mucha gra [PII].
[AGENT][NEUTRAL] I see the Acommas.
[CUSTOMER][NEUTRAL] No, it's a seria to the boys.
[AGENT][NEUTRAL] See see Diagra is at American Public Life bye.
[CUSTOMER][NEUTRAL] Bye.