AccountId: 011433970860
ContactId: ba9d52c8-a75e-4c85-a7ee-bc805e81911e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7570 ms
Total Talk Time (AGENT): 4510 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/ba9d52c8-a75e-4c85-a7ee-bc805e81911e_20250602T22:19_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good afternoon.