AccountId: 011433970860
ContactId: ba8215bc-9dff-4d8d-88e8-852500b05385
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10890 ms
Total Talk Time (AGENT): 7091 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/17/ba8215bc-9dff-4d8d-88e8-852500b05385_20250417T22:54_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII]. This is [PII]. How can I help you?