AccountId: 011433970860
ContactId: ba74ed98-e9d2-46f6-9cdb-1cb160ea93d3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21450 ms
Total Talk Time (AGENT): 7851 ms
Total Talk Time (CUSTOMER): 5729 ms
Interruptions: 1
Overall Sentiment: AGENT=1.7, CUSTOMER=-1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/25/ba74ed98-e9d2-46f6-9cdb-1cb160ea93d3_20250325T18:45_UTC.wav
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[AGENT][POSITIVE] Good
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Good afternoon thank you for calling APL. This is [PII].
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII].
[CUSTOMER][NEUTRAL] Yeah, I'm trying to figure out.
[CUSTOMER][NEGATIVE] Phone keeps cutting out. Are you there?