AccountId: 011433970860
ContactId: ba5f4e77-4b9c-47de-ba35-1113f0a5f255
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 439660 ms
Total Talk Time (AGENT): 187817 ms
Total Talk Time (CUSTOMER): 207100 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/24/ba5f4e77-4b9c-47de-ba35-1113f0a5f255_20250224T15:05_UTC.wav
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[AGENT][NEGATIVE] We want the hassle.
[CUSTOMER][NEUTRAL] Heyomi [PII].
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] OK, just toyamando your teno una and me poliaseuro your teno your tengo un una polia oral cancer.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, Joel Ferredo noon the una una prostadigamo protogena ok era era era [PII] prostoda er no it [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Uh, almora and i say mila deer and la prova a party.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Ears.
[CUSTOMER][NEUTRAL] OK, numeral polisa es benicinco era nuveres.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK, senor delgaurians to direct telephone.
[CUSTOMER][MIXED] OK, erro cuaddo [PII] escientosesa.
[CUSTOMER][NEUTRAL] [PII] the path.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] In [PII] chose [PII].
[AGENT][NEUTRAL] electronic associado.
[CUSTOMER][NEUTRAL] OK, ecorecoocipolia is er [PII] dormmire aroba [PII].
[AGENT][NEUTRAL] for verification information.
[AGENT][NEGATIVE] used to uh Igastos and rela um let them in to the res and relational cancer so police are cancer.
[CUSTOMER][NEUTRAL] Creo
[AGENT][NEUTRAL] And um
[AGENT][NEUTRAL] apple is stenos and documentacion correspondent erviciios recividoscluendo la patologia er he is the cuando deta is just a resend tomento.
[AGENT][NEUTRAL] But uh is the condition America or the or quaandoya is it.
[CUSTOMER][NEGATIVE] No, me, me labioia automaticamenta ola biosia.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] El el cidujano or double remola protoda on predo the uh dipos and a and a palote er dio so rapi the men pole you know intejo and lament.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I see the servis.
[AGENT][NEUTRAL] Um, unabs get information or just the facts in a.
[CUSTOMER][NEUTRAL] The goose.
[AGENT][POSITIVE] Perfect
[CUSTOMER][NEUTRAL] For the numeral facts yeah but I say.
[AGENT][NEUTRAL] Hello
[CUSTOMER][NEUTRAL] Oh, OK. They have a polio er ouera la cuenta.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] She unent direct them to.
[CUSTOMER][NEUTRAL] OK, see senora file unclaim novo or los a claim is different.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, no.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Uh, but it's a documentocumente website.
[CUSTOMER][POSITIVE] OK, great, got you.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, no, it it a parts suoloo [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct, you see.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, uh, what I'm over the mote or oeso yeah, er, er aba email or entando I mean my paaamo.
[AGENT][NEUTRAL] Unski says uh Subatolocumentos pologeneral revisa document meno unos labors.
[AGENT][NEUTRAL] Er clavie condo loos una rema clamoier process promo dias um well formosarmonitor and surmo process.
[AGENT][NEUTRAL] It tambien una quesado tra notification automatica handle is saber remofe processado e el el el que.
[AGENT][NEUTRAL] I use visaacione Cal documentogafalta algoba aimismo andesa.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] CSF.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, OK, oh, I would, uh, have a nowta assumo of assumo to momento dire.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, OK, uh, no, uh, for the momentum don't say where, where, where uh mamo has said is, OK, we can do that by amarintons.
[AGENT][POSITIVE] Perfect. Ay.
[CUSTOMER][NEUTRAL] No, no, no, I see, OK.
[AGENT][NEUTRAL] This.
[CUSTOMER][NEUTRAL] Bye bye bye.