AccountId: 011433970860
ContactId: ba3c7827-8c8d-4033-aeb3-3e130bdacf30
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23360 ms
Total Talk Time (AGENT): 750 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/05/ba3c7827-8c8d-4033-aeb3-3e130bdacf30_20250505T15:14_UTC.wav
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[AGENT][NEUTRAL] Hello?