AccountId: 011433970860
ContactId: ba39a713-6f7c-4777-9b92-1f980a514c2b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10949 ms
Total Talk Time (AGENT): 5989 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/15/ba39a713-6f7c-4777-9b92-1f980a514c2b_20250515T17:01_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL.