AccountId: 011433970860
ContactId: ba328a2b-8527-45c4-9b63-430f3f94602f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 490470 ms
Total Talk Time (AGENT): 194643 ms
Total Talk Time (CUSTOMER): 96597 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/ba328a2b-8527-45c4-9b63-430f3f94602f_20250612T13:56_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] But [PII] agusto.
[CUSTOMER][NEUTRAL] They wanna beo Perez.
[AGENT][NEUTRAL] OK come on in your penis.
[CUSTOMER][NEUTRAL] Hey la la.
[AGENT][NEUTRAL] OK, no. I couldn't. So what number of the policy.
[CUSTOMER][NEUTRAL] No, all of that.
[AGENT][NEUTRAL] No, OK.
[CUSTOMER][NEUTRAL] Well
[AGENT][NEUTRAL] Um, the telephone and casa jamasea.
[CUSTOMER][NEUTRAL] Reocinco
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Be in.
[AGENT][POSITIVE] OK, yes, yes, um, suprema Nombres.
[CUSTOMER][NEUTRAL] Ohardo.
[AGENT][NEUTRAL] OK, Como de la albaldo.
[CUSTOMER][NEUTRAL] 480
[CUSTOMER][NEUTRAL] The, the baker.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ah L A O.
[AGENT][NEUTRAL] OK, moment for a number.
[AGENT][NEUTRAL] Mhm
[AGENT][POSITIVE] OK. Well, let's do it soon.
[CUSTOMER][NEUTRAL] Ore center.
[CUSTOMER][NEUTRAL] Southwest then Taochoa.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK one moment.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, Iorda verificarena simmiento is a core electronic.
[CUSTOMER][NEUTRAL] Yeah Catos
[CUSTOMER][NEUTRAL] The same Taocho.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Permeahota [PII].
[AGENT][NEUTRAL] OK, Teresusu email del travajo.
[CUSTOMER][NEUTRAL] And the
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] There the Huawe very so.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Aroa Punto.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, tenemos, uh, opere uno Ford Kindle is this encorreo.
[AGENT][NEUTRAL] For of Kendall.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Kendo emailo con lao o condo.
[CUSTOMER][NEUTRAL] We.
[AGENT][NEUTRAL] OK, does it come you and then bamos upon superal [PII] punitto mafase superal paralo cambia.
[CUSTOMER][NEUTRAL] A person in Laeta.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Emme got hold on.
[AGENT][NEUTRAL] Uh, hold that, mhm.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] [PII]. OK, so sorry yeah.
[AGENT][NEUTRAL] Oh [PII].
[AGENT][NEUTRAL] That correct?
[CUSTOMER][POSITIVE] It's very I holder. He's very ema holder.
[CUSTOMER][NEUTRAL] Aroa elleta.
[AGENT][NEUTRAL] Mhm. OK.
[AGENT][NEUTRAL] [PII] can be valid email. OK, loquestamos can la.
[AGENT][NEUTRAL] OK, now lata regular ai tata electronica or temporaria loquetienes iran strapagenase in cuantose he pue una untaquestament sesita OK.
[AGENT][NEUTRAL] Um, a jelly berry.
[CUSTOMER][POSITIVE] The quality.
[AGENT][NEUTRAL] The website is [PII].
[CUSTOMER][NEUTRAL] I am
[AGENT][NEUTRAL] Siola [PII]. I am a [PII] I am.
[CUSTOMER][POSITIVE] Pro.
[CUSTOMER][NEUTRAL] Yeah, he.
[AGENT][NEGATIVE] Basser to us information personal. So [PII] by bare rear to OSCare baser sign in andraga signing novaetrapajina and they say log in or create your account as I click on create your account the vape uh waste he short levape to informacion personal so toro queendos personal i put de crescuenta.
[CUSTOMER][NEUTRAL] If I insure the Bongo tea or the Bongo apple.
[AGENT][NEUTRAL] No, no, Leva informacion.
[AGENT][NEUTRAL] On the valela ala cuenta la cuenta this insured the information on personnel.
[CUSTOMER][NEUTRAL] Oh OK.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] The de la cuenta.
[AGENT][NEUTRAL] The poliacalapolaaritan ore alda cinco tea labole posterla um el numero de polia is el errodos.
[AGENT][NEUTRAL] Uno.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] They
[AGENT][NEUTRAL] See the hemelapitoleo traves errodos says uno.
[AGENT][NEUTRAL] Ocho Ocho Ocho.
[CUSTOMER][NEUTRAL] OK, odouro or.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Let's see Iregene rela questa correta and medijoques el ogenitreesenta [PII] de [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, I.
[AGENT][NEUTRAL] OK, they don't see you.
[CUSTOMER][NEUTRAL] OK, about you.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Then.
[CUSTOMER][NEUTRAL] Oh, it's so, yeah, I I went there.
[AGENT][NEUTRAL] No, you want, you know.
[CUSTOMER][POSITIVE] Got you.
[AGENT][NEUTRAL] No.