AccountId: 011433970860
ContactId: ba21dd1f-39ad-458c-9e94-7d4f3ccc4a42
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 287899 ms
Total Talk Time (AGENT): 116713 ms
Total Talk Time (CUSTOMER): 131551 ms
Interruptions: 2
Overall Sentiment: AGENT=-0.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/ba21dd1f-39ad-458c-9e94-7d4f3ccc4a42_20250205T15:08_UTC.wav
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[AGENT][NEUTRAL] When graciapoleto.
[CUSTOMER][NEUTRAL] Hello [PII].
[AGENT][POSITIVE] coming to pleasure that idea in your.
[CUSTOMER][NEUTRAL] Get I get over at um like for me at the parare try me online you know there.
[AGENT][NEUTRAL] OK, no poo telephone and connect.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, [PII], is there a number of the polias in your room.
[CUSTOMER][NEUTRAL] I mean
[CUSTOMER][NEUTRAL] Crocrodos [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] It does, yeah.
[AGENT][NEUTRAL] OK, Nepoa verific cars to directions to electronico is [PII].
[CUSTOMER][NEUTRAL] Uh, what direction.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Well I think
[CUSTOMER][NEUTRAL] But then I can sittaocho this he says [PII] that then [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII] or [PII].
[CUSTOMER][NEUTRAL] Its [PII].
[AGENT][POSITIVE] OK, perfect equales to electronico.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEGATIVE] [PII]
[AGENT][NEUTRAL] OK, so I'll get the name.
[AGENT][NEUTRAL] OK, [PII] escohequeun individual counapolisa in PSA informacion quetapiendo um generalalando bolo que informacion del ID apino surtapoendo.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] You look on the posa you put so it put it like this and being forget the name pero memoque no exit el me that's a numeral on the congo is a no user was found quela informacion pus rojala [PII] intente pusel [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uno see that.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Er, [PII] is the same thing with it.
[AGENT][NEGATIVE] OK, que questao solopaseo.
[CUSTOMER][NEUTRAL] repere.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Or, or.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, is that correct?
[CUSTOMER][NEUTRAL] [PII] say no commo can cuentra.
[AGENT][NEUTRAL] Oh, OK, G, do you know that?
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] So no they have register traves.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] I get it retra.
[AGENT][NEUTRAL] See, correct. Mhm.
[AGENT][NEUTRAL] OK, so the hemela do your username mhm EDI [PII] del password amaaa click and forgot password, but uh user name [PII].
[CUSTOMER][NEUTRAL] Intomogentena.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] In like a [PII].
[CUSTOMER][NEUTRAL] Um, OK.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][POSITIVE] Gracia gracia we have masalas you know.
[AGENT][NEGATIVE] No, no.
[AGENT][NEGATIVE] I say no, no.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I'll take I think I went there.
[AGENT][NEUTRAL] In environment jatraitania.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] No, yeah, yeah, I think that I think.
[AGENT][NEUTRAL] [PII].
[AGENT][POSITIVE] Buenos.
[CUSTOMER][NEUTRAL] Your, your, your power. Oh yeah.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, but you got don't link us to email because nobody had it can be added password, OK.
[CUSTOMER][NEUTRAL] That's the one I heard.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] You gotta tell me your
[AGENT][NEUTRAL] Then I'll senor.
[CUSTOMER][NEUTRAL] But.
[CUSTOMER][NEUTRAL] With [PII].
[AGENT][NEUTRAL] Then now they get a [PII].
[CUSTOMER][NEUTRAL] That. Oh my god, that.