AccountId: 011433970860
ContactId: b9e9610e-ff75-4ce3-b0cf-1310c5022227
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 276100 ms
Total Talk Time (AGENT): 91493 ms
Total Talk Time (CUSTOMER): 118812 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/b9e9610e-ff75-4ce3-b0cf-1310c5022227_20250617T13:29_UTC.wav
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[AGENT][NEUTRAL] We one of the.
[CUSTOMER][NEUTRAL] Even here uh on [PII].
[CUSTOMER][NEUTRAL] So is [PII] went online and said.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][POSITIVE] Cool sign in in the in [PII] in the city of worker or ados or a commo from.
[AGENT][NEUTRAL] OK, and you know.
[AGENT][NEUTRAL] no.
[CUSTOMER][NEUTRAL] And numerals that are zero and cinco.
[CUSTOMER][NEUTRAL] Oceanta doon.
[AGENT][NEUTRAL] Be.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, [PII] let me confirm so fascimento telephone number.
[CUSTOMER][NEUTRAL] On your bank mean no sense of no Cypress.
[CUSTOMER][NEUTRAL] Uh, like [PII] retre water er.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah no er recero simple see stay safe but.
[AGENT][NEUTRAL] electronics.
[CUSTOMER][NEUTRAL] It's her nose mm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Potengo for real for real [PII] you can go for for me [PII] you know er scient.
[AGENT][NEUTRAL] police.
[CUSTOMER][NEUTRAL] Yeah, uh,
[CUSTOMER][NEUTRAL] Mm well [PII] er Adrians [PII].
[AGENT][NEUTRAL] No, no, it is.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] [PII] travajo. OK, so.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] There's no, OK. I have you.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Suarez.
[CUSTOMER][NEUTRAL] Aurora
[CUSTOMER][NEUTRAL] Santella kuntoum.
[AGENT][POSITIVE] It is a system here so you want moti was the other way is the on the care of the lines in [PII] if I do that perfect no problem.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] What is a corre.
[CUSTOMER][NEUTRAL] What, what is real.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Pola parte derealla cuentareo is the travajo in [PII].
[AGENT][NEUTRAL] To.
[AGENT][NEGATIVE] So lamente repasar condo sequent seva create your OSC account uh insure.
[AGENT][NEUTRAL] Scientelepipeido and the estre de estocinco uh cajitas on the solamente utlipeido electronic oque.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] E.
[AGENT][NEUTRAL] Quesos loss lamentarios.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] solamente redo cement.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] I order 60.
[AGENT][NEUTRAL] Contra correct perfect.
[CUSTOMER][NEUTRAL] The.
[AGENT][NEUTRAL] See pue actually you said uh no the you maintaining them for travajos you know elsu super.
[CUSTOMER][NEUTRAL] OK.