AccountId: 011433970860
ContactId: b9d77b8b-49b3-4465-ae81-0ca603c91837
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 190559 ms
Total Talk Time (AGENT): 78986 ms
Total Talk Time (CUSTOMER): 91589 ms
Interruptions: 2
Overall Sentiment: AGENT=0.5, CUSTOMER=-0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/b9d77b8b-49b3-4465-ae81-0ca603c91837_20250320T18:16_UTC.wav
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[AGENT][NEUTRAL] I'm gonna.
[CUSTOMER][NEUTRAL] then you [PII].
[AGENT][POSITIVE] My best out of this.
[CUSTOMER][NEUTRAL] See when I'm
[CUSTOMER][NEGATIVE] Mirabuna er just a yamandoor problem Iseuroul like al in mediciendo queseurolola don conposo solosando dinero de scuenta.
[AGENT][NEUTRAL] OK, in the end, before the circus and the police gonna pays is still on my phone.
[CUSTOMER][NEUTRAL] See, um.
[AGENT][NEUTRAL] Cle outpatient certificate number in hospitals are number called keraodosis.
[CUSTOMER][NEUTRAL] Mirren quadro trend I say.
[AGENT][NEUTRAL] No
[CUSTOMER][NEUTRAL] Yeah, the beneficial arepaciente cerrono oenta cuadro as inueseochom ele ocho.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] OK. Med number in your.
[CUSTOMER][NEUTRAL] Minorelia Morsi el princiarramo Morsi miposo.
[AGENT][NEUTRAL] more.
[CUSTOMER][NEUTRAL] Uh, do venture is in the cure me.
[CUSTOMER][NEUTRAL] In the.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Sciento sincuenta Cincose unosa sciento reven [PII].
[AGENT][NEUTRAL] Tomasita electronicoquesta conestapolisa.
[CUSTOMER][NEUTRAL] Escalaro.
[AGENT][POSITIVE] I see correct. This is a little I'm so please.
[AGENT][NEUTRAL] Let.
[CUSTOMER][NEUTRAL] See, but give me give me lo loar is solala alidis no one [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um no.
[AGENT][NEUTRAL] Um, there's a.
[CUSTOMER][NEGATIVE] See this I know I on [PII] is [PII] was a cancel out this federro cancel cancelal see me post my I'm gonna cancel a film.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yes per part the less person in a company and like poo part.
[AGENT][NEUTRAL] That's the case.
[CUSTOMER][NEUTRAL] Be about gamer do you?
[AGENT][NEUTRAL] No tenemos unmativa effect or no no no of access as information direct the department of kilos company and unajo explication prospect.
[CUSTOMER][NEUTRAL] Perocomo uno eraddo is logan cancelal it's [PII] queso queneo.
[AGENT][NEUTRAL] No ment mentelesuhirosepongan and contact the departmento information the loss and pan travajo.
[CUSTOMER][NEUTRAL] OK. OK, Gracia, Gracia.
[CUSTOMER][NEUTRAL] Bye.