AccountId: 011433970860
ContactId: b985e776-00cf-4883-b286-2f4b2c047f47
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1779 ms
Total Talk Time (AGENT): 579 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/b985e776-00cf-4883-b286-2f4b2c047f47_20250602T18:10_UTC.wav
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[AGENT][POSITIVE] Thank you for