AccountId: 011433970860
ContactId: b976cf54-7536-4521-ba37-d37a3c1873ab
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14100 ms
Total Talk Time (AGENT): 4149 ms
Total Talk Time (CUSTOMER): 3429 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/b976cf54-7536-4521-ba37-d37a3c1873ab_20250409T18:01_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling API. This is How can I help you?
[CUSTOMER][NEUTRAL] Yeah, hi. My name is [PII] calling from provider's office to check.