AccountId: 011433970860
ContactId: b92d96f1-666f-471d-b1d4-bbca6800af8d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2539 ms
Total Talk Time (AGENT): 949 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/12/b92d96f1-666f-471d-b1d4-bbca6800af8d_20250312T16:30_UTC.wav
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[AGENT][POSITIVE] Thank you for calling