AccountId: 011433970860
ContactId: b91385f9-dc14-4cbd-b555-068fb3b01775
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8960 ms
Total Talk Time (AGENT): 4241 ms
Total Talk Time (CUSTOMER): 2860 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/16/b91385f9-dc14-4cbd-b555-068fb3b01775_20250516T14:08_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] Oh hey [PII] I gotta call you back thanks.
[AGENT][NEUTRAL] OK, bye.