AccountId: 011433970860
ContactId: b8ba4835-0927-459a-a2bf-a26d15647a3e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16670 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1699 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/b8ba4835-0927-459a-a2bf-a26d15647a3e_20250617T18:06_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.