AccountId: 011433970860
ContactId: b86978c2-4d6a-43c9-a93e-17eea2b0911d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 74680 ms
Total Talk Time (AGENT): 28178 ms
Total Talk Time (CUSTOMER): 22932 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/25/b86978c2-4d6a-43c9-a93e-17eea2b0911d_20250425T15:44_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, Ms. [PII]. This is [PII]. Um,
[CUSTOMER][NEUTRAL] I need your fax number please.
[AGENT][POSITIVE] OK, [PII] happy to help. That's gonna be ready.
[CUSTOMER][NEUTRAL] Yes, ma'am.
[AGENT][NEUTRAL] OK, it's gonna be 877.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] 336 5.
[CUSTOMER][NEUTRAL] Wait, 3365?
[AGENT][NEUTRAL] No, 877-365.
[CUSTOMER][NEUTRAL] Wait.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] 365 OK.
[AGENT][NEUTRAL] 942 3.
[CUSTOMER][NEUTRAL] OK. Um,
[AGENT][NEUTRAL] Was there anything else that I can help with?
[CUSTOMER][NEUTRAL] No, ma'am, they just need that same number. I mean that um fax number just.
[AGENT][POSITIVE] OK, thank you for calling.
[CUSTOMER][NEUTRAL] UBO4.
[AGENT][NEUTRAL] OK, if there was nothing else you needed, thanks for calling APL.
[AGENT][NEGATIVE] Oh, your phone's cutting out