AccountId: 011433970860
ContactId: b8366140-005b-4445-9efa-1ddc986fb6c8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 485959 ms
Total Talk Time (AGENT): 242477 ms
Total Talk Time (CUSTOMER): 145717 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/b8366140-005b-4445-9efa-1ddc986fb6c8_20250203T19:07_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] See [PII].
[CUSTOMER][NEUTRAL] Just
[AGENT][POSITIVE] We're gonna start this.
[CUSTOMER][NEUTRAL] B.
[AGENT][NEUTRAL] Oh yeah.
[CUSTOMER][NEGATIVE] Oh, see a blava para cancellar la as a salamma for somebody coursesten one is a programma and then the APL tonada masa can lame.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, and the end of the, the police are available for local searching.
[CUSTOMER][NEUTRAL] See it's uh 000 dos tres cuatro errocinco tres uno.
[CUSTOMER][NEUTRAL] Uh, Gilionero Uno.
[AGENT][NEUTRAL] OK, um, commo outpatient certificate number when hospitals are numbered.
[AGENT][NEUTRAL] Well this a multi plan and lata.
[CUSTOMER][NEUTRAL] Mm, no.
[CUSTOMER][NEGATIVE] No, no, no, no matinnmero deruo ellos affiliate this see no photo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, one of my demo there's a number of police and no I say documentoon it's a number of noise number of the police on up so in contrast.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK uh.
[CUSTOMER][NEUTRAL] Let me see.
[CUSTOMER][NEGATIVE] Stressing.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] N Cinco.
[CUSTOMER][NEUTRAL] Cerrosiereinco.
[AGENT][NEUTRAL] dressing. OK.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Uh huh
[AGENT][POSITIVE] Dressing important I think are super kind I think.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] reinvesinco er resinco mm no no nombres.
[CUSTOMER][NEUTRAL] Con
[AGENT][NEUTRAL] What
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Come on [PII].
[CUSTOMER][NEUTRAL] It's.
[AGENT][NEUTRAL] Me.
[CUSTOMER][NEUTRAL] What is [PII]
[CUSTOMER][NEUTRAL] Take the term [PII]
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, it's uh the [PII]
[CUSTOMER][NEUTRAL] See
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Well you
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfecto Alertacion.
[AGENT][NEUTRAL] So on.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Alright, I'll shelter.
[AGENT][NEUTRAL] OK, so I[PII] me confirm [PII].
[CUSTOMER][NEUTRAL] See, it's uh.
[CUSTOMER][NEUTRAL] [PII] says the mitogena.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] In telephone [PII] says [PII] trestredos.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] Uh, [PII] because it was a quante Nuevereino Soo.
[AGENT][NEGATIVE] Mucho gradore police and me for that.
[CUSTOMER][NEUTRAL] C Cinema America.
[AGENT][NEUTRAL] OK, informal los senor [PII] there's a fortuna to that note unapolimedica con appelte appelle solamente ti la polisa dental.
[AGENT][NEUTRAL] Uh, see, the Police America is uh prove the other company [PII].
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] No let me put me the man.
[AGENT][NEUTRAL] Frequraina uno.
[AGENT][NEUTRAL] No to no medical oh yeah.
[CUSTOMER][NEUTRAL] Uh huh.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] 27 yeah.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Siestao no anosotros merofero a la poli america.
[AGENT][NEGATIVE] It's the lame telana traves the company a web tea.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Work
[AGENT][NEUTRAL] No, Webb, WAB.
[AGENT][NEUTRAL] They
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Ale provenostelacoverturame no apele solamentele prole proveos de la Coverturaal.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh-huh
[CUSTOMER][NEUTRAL] OK, see.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] La La.
[AGENT][NEGATIVE] In suma desnament and no mola poliaal er portelefa esto porscrito de parte pan travajosaberqueano delatura yentosessela.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] C S Kos.
[CUSTOMER][NEUTRAL] CS queo so la la la molaive porqueo tenola companiao and maneja com registrela companiavajomimi theeus.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I use no no.
[AGENT][NEUTRAL] Pero la la la la polia la rite sus travajo.
[CUSTOMER][NEGATIVE] She just, no, no.
[AGENT][NEUTRAL] Uh, permit.
[CUSTOMER][NEUTRAL] inform us la.
[AGENT][NEUTRAL] See correcto pero el contreto que apele escou comp travajo.
[AGENT][NEUTRAL] Parapoderer bringdareesting informacionaeus ek ellabrist prolatu and toss a fortunamente estacion or la poli and nose or nosepo can porttelefono est just the video que algu moments of telguna is servio medio or dental demetecaso.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Is a conflict toesitamos pores critorevia notification detravajo.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh huh.
[AGENT][NEUTRAL] Disso promo.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Ok, I use.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Uh, no, era.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] So you go ahead, yes.