AccountId: 011433970860
ContactId: b80a1bad-fc55-46b2-98bb-54526ab1df3b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 377470 ms
Total Talk Time (AGENT): 196536 ms
Total Talk Time (CUSTOMER): 147586 ms
Interruptions: 2
Overall Sentiment: AGENT=0.6, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/25/b80a1bad-fc55-46b2-98bb-54526ab1df3b_20250325T18:41_UTC.wav
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[AGENT][NEUTRAL] We want to start this augusto.
[CUSTOMER][NEUTRAL] Um, we're gonna start with the overales [PII].
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Um, you gotta know that, uh, not the bill.
[CUSTOMER][NEUTRAL] que que queans call [PII].
[CUSTOMER][NEUTRAL] Co
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Lape or the part.
[CUSTOMER][NEUTRAL] See they are up early.
[AGENT][NEUTRAL] In the police are gonna.
[CUSTOMER][NEUTRAL] Uh, policy number is 00.
[CUSTOMER][NEUTRAL] Quarentaiochoogene reente.
[AGENT][NEUTRAL] [PII] says.
[CUSTOMER][NEUTRAL] Printe says.
[AGENT][NEUTRAL] 44.
[CUSTOMER][NEUTRAL] You
[AGENT][NEUTRAL] OK, sor [PII] verific certain system of chanceento direction enumerle.
[CUSTOMER][NEUTRAL] Uh, I said cuatro is inveaocho the trese cuatros in when they say it's broken the street [PII] postano tres correa in no more telephone choreciento cinco cuadroso.
[AGENT][NEUTRAL] democracy cir correo electronico sociosopolia.
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][POSITIVE] Mucha graciasciendota depar cono servis and tales just resoajino correct.
[CUSTOMER][NEGATIVE] See, pero I got the cuente quenolose porqueage demi bolsa.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, in the end the casolida de las cartas quino quediga and Iguna partonde is a claim number Cue is a number report forward.
[CUSTOMER][NEUTRAL] The claim number is renta Cincoo uno errores.
[AGENT][NEUTRAL] Just my graciasa permit.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Apelepagolaic doctor.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Mhm see theta.
[AGENT][NEUTRAL] I can.
[CUSTOMER][NEUTRAL] Oh look, so look at pago ma look at pago PF.
[AGENT][POSITIVE] Correct, to see.
[CUSTOMER][NEUTRAL] OK, porque, uh, I got a cuenta quiofiosi comoyo del travajo tengue he may quenonouno quiento salano.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct, yes, yes.
[CUSTOMER][NEUTRAL] It's the hope in Pesa yeah, maybe me wanna cermola.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] It's the age demisa even even as miloscientos the pagos entrecientos rescientos in mealtawaido traves perono meo parati podia soloquenoque paralympiesareo pero porqueiete.
[AGENT][NEUTRAL] Mm.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] But the er loqueoque doctors and requilamohanostos he no no no not anymos for my services he is the um.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Just via pagadovia paga conocis.
[AGENT][NEUTRAL] Elseo lao es a proseo metemo no sis a cure silo cure la polioto part justific apar posterior.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The documentcuo Colombiamosle explica queer parted beneficio pria mental decile quelapoliatienne queso encuenta la resor persona.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And tosses el pagovisodo massinemargocommo comolepridos poo solament sepa print consent.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, and to, uh, todos in a cure la la polia loquelontorosao.
[AGENT][NEUTRAL] Er no no solamenteciertosos er este prosecuviarto jola polite in line and I am a public puntocom or secure punto. I am a public [PII] cuentos Iver directamente er ensus certificadolos prose immientosaipulados los colesiscuvio jolapoliament.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] It claves.
[CUSTOMER][NEUTRAL] O4K.
[CUSTOMER][NEUTRAL] OK, and, uh, treos porque osage can no quereque de la commo de la carta de lasao de de nisa the silo iita the fagalaita in the in the ento.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Larossocao may thee use the illesque prearles porque man and clamusi see es quenovia precis.
[CUSTOMER][NEUTRAL] OK uh huh.
[CUSTOMER][NEUTRAL] OK, in to.
[CUSTOMER][NEUTRAL] Uh, which is my gras and uh, but, uh, this puede mandado travela cor to beneficio.
[AGENT][NEUTRAL] I see she's.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] And ta la la pajina trip.
[AGENT][NEUTRAL] I am a public puntoun.
[AGENT][NEUTRAL] Sevala part on a login creo sequent.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, my brother.
[AGENT][NEUTRAL] No the medina.
[CUSTOMER][NEUTRAL] Uh, no, I was starting. Let me tell you about this.
[AGENT][NEUTRAL] Get.
[CUSTOMER][POSITIVE] That good good one.