AccountId: 011433970860
ContactId: b807961d-e537-41c3-9ad4-18efc0471177
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 680659 ms
Total Talk Time (AGENT): 269099 ms
Total Talk Time (CUSTOMER): 231527 ms
Interruptions: 9
Overall Sentiment: AGENT=0.2, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/10/b807961d-e537-41c3-9ad4-18efc0471177_20250110T21:35_UTC.wav
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[AGENT][NEUTRAL] When Natal de graciapoemarapelela sousta.
[CUSTOMER][NEUTRAL] E Olacomami nombres [PII].
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] I'm gonna pass you on the other if you yeah.
[CUSTOMER][NEUTRAL] Bueno mira que I say uno you er elvesopreciaoprecia is cocomuna delos beneficio.
[CUSTOMER][NEUTRAL] Jo [PII] the whole the whole accord today so I just pressa Interrea it's time to er pressarea ina ue um in auna cuenta comic queria verses.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] No, nomos estepoli individuales cannot say I'mador.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, no need I paraerormeo de unenador cuantos and playsquetener lampreza.
[AGENT][NEUTRAL] Uh, mm one cinco pero the hemee preunto um see the other premit moment linear demundo telephone and calajamaa connect the primero.
[CUSTOMER][NEUTRAL] OK, let me try it.
[CUSTOMER][NEUTRAL] It's in [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Say, say it's or?
[CUSTOMER][NEUTRAL] Seeteocho [PII].
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK. [PII] in questa.
[CUSTOMER][NEUTRAL] In in [PII], [PII].
[AGENT][NEUTRAL] OK, OK, a second my don't there, so, OK, one moment.
[CUSTOMER][POSITIVE] Pleasure, thank you. You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] It's on this island.
[AGENT][POSITIVE] Gracia and dancer.
[AGENT][NEUTRAL] OK, um, see for information queuda quiris is er sincomas, um, no sesquiramas informacion.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] Esincomas no you que cones informacroon work queenesita para matricularlos.
[AGENT][NEUTRAL] OK, um, the sa que labia, uh, and the partamento and I was just the paraquelepo and contact a gente.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] 4 hours it's a put espanol.
[AGENT][NEUTRAL] And the jamesite noesite and espanol dearia pero the hemerequeen contract justseate tenemoja gente gen panor definitive.
[CUSTOMER][POSITIVE] See mucha gracias.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Whenino me pouna and call cuando say like mereal you know mas no queso is siminees.
[AGENT][NEUTRAL] OK, that was
[AGENT][NEUTRAL] Si silentendo demononito the hemeablo conejosiabequi fromaciopien um is the only fromacion de josa very yo quisas lembile for a gente pero deme momentitta queloqueoqui ados ok gracias.
[CUSTOMER][NEUTRAL] Microphone.
[CUSTOMER][NEUTRAL] Ah
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] Sing.
[CUSTOMER][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hi, [PII], how are you? This is [PII].
[CUSTOMER][NEUTRAL] Hi, [PII].
[AGENT][NEUTRAL] Hi, um, do you have anybody who speaks Spanish there?
[CUSTOMER][NEUTRAL] I do not have anybody.
[AGENT][NEUTRAL] They're not, yeah, I thought so. Um, yeah, I have, um, well, it's a potential, um, group, and they're trying to get information. I guess they're gonna need to get in contact with an agent that speaks Spanish, um, it's for a group that wants to do business with us.
[CUSTOMER][NEUTRAL] OK, can you get, um, are they located in [PII] maybe?
[AGENT][NEUTRAL] Yes, they are.
[CUSTOMER][NEUTRAL] OK, can you get the info OK, perfect. Can you get the group contact um.
[AGENT][NEUTRAL] Fort Lauderdale.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The phone number, email address, the name of the business.
[AGENT][NEUTRAL] Email.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Name of this. OK, I'm writing everything down.
[CUSTOMER][NEUTRAL] And then how many eligible uh yeah how many um employees they have.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, I know it's more than 5 because I, she asked how many I say I think it's 5 or more, but I wasn't sure. OK, so yeah, it's probably more. OK. So, um, you want the full name of the contact person, you need the phone number of the contact person, you need the email, um, name of the business, and how many employees they have.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] How many employees they have? I'm guessing they're looking for midlik.
[AGENT][NEUTRAL] Yeah, mhm, secondary, mhm.
[CUSTOMER][NEUTRAL] OK, yeah, um, yeah, if you'll get that information and then send it to [PII], we'll get that over to our Florida people.
[AGENT][POSITIVE] Okey dokey. Thank you. Have a good day. Bye-bye.
[CUSTOMER][NEUTRAL] All right. Uh bye-bye.
[CUSTOMER][NEUTRAL] Oh, I don't.
[AGENT][NEUTRAL] [PII] per OK, Liso necesito a creacion. OK, so meda nombre completo.
[CUSTOMER][POSITIVE] Thanks.
[CUSTOMER][NEUTRAL] Limit.
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] a.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] OK, so look at the. OK, and no matter the contacto cityque comunicasse conte no [PII].
[CUSTOMER][NEUTRAL] She's in you.
[AGENT][NEUTRAL] OK. Uh, Merijocata in [PII].
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK. OK. Brower. OK, [PII]. OK. um, may the only email address.
[CUSTOMER][NEUTRAL] In [PII].
[CUSTOMER][NEUTRAL] Mm, certain time said [PII].
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] They beat [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII] direction No electronic.
[CUSTOMER][NEUTRAL] Yep
[CUSTOMER][NEUTRAL] It's all bees [PII].
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] said
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, the Olde [PII], OK.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK, [PII] Gina. OK, I mejoquecugen number de negosio.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][POSITIVE] It's Unoa clean corp.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] It's no, it's dele uno ah lie oh cleaner.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK, uh, clean Comolipia corp.
[CUSTOMER][NEUTRAL] See como corporation mhm.
[AGENT][NEUTRAL] OK, uno ah laletra ah clean court. OK, OK, um, masoillocarease segurosecondario supplementario correct to comunga.
[CUSTOMER][NEUTRAL] C, C.
[CUSTOMER][NEUTRAL] See I got mhm.
[AGENT][NEUTRAL] Elga, OK, OK, it is.
[CUSTOMER][NEUTRAL] Seria sins.
[AGENT][NEUTRAL] Cinco. OK, and John says, um, Joe and viaetteinformacionose and vile informacion a genteella gente panorysevacommonica conmoste, OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][POSITIVE] Perfect. It's in no porcore electronicos and an informa.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Let's see.
[AGENT][NEUTRAL] See no normamente loquesela jamanino communica and bre electronico so it's note loque you have OK bueno then quetenga when the guarmentefa in the semana.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][POSITIVE] Bueno muchisima gracias.
[CUSTOMER][NEUTRAL] Yes, then maybe.
[CUSTOMER][NEUTRAL] You well.
[CUSTOMER][POSITIVE] That's it right.
[AGENT][NEUTRAL] Bye-bye.