AccountId: 011433970860
ContactId: b7ed3d4b-5479-4146-b87d-ac0e2af7b416
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16899 ms
Total Talk Time (AGENT): 8399 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/b7ed3d4b-5479-4146-b87d-ac0e2af7b416_20250317T15:07_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII]. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?