AccountId: 011433970860
ContactId: b7b771c4-9604-44e0-af4b-dd0ed04eecfb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4320 ms
Total Talk Time (AGENT): 4040 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/23/b7b771c4-9604-44e0-af4b-dd0ed04eecfb_20250123T16:06_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?