AccountId: 011433970860
ContactId: b7b3e9e8-2351-4445-9928-eb8756969590
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 547679 ms
Total Talk Time (AGENT): 226794 ms
Total Talk Time (CUSTOMER): 133050 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/18/b7b3e9e8-2351-4445-9928-eb8756969590_20250318T17:21_UTC.wav
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[AGENT][POSITIVE] We're gonna start this.
[CUSTOMER][POSITIVE] Yeah, I like it.
[AGENT][POSITIVE] We're on a Saturday so I'm gonna play you that.
[CUSTOMER][NEUTRAL] That's the unsia del vent.
[CUSTOMER][NEUTRAL] I cuando is the prosomoremi yeah yourquetata on the contant host no cars pondero.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And police are gonna.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] And nomeropolisa el que group of nomero.
[AGENT][NEUTRAL] Per outpatient certificate number or in hospital number.
[CUSTOMER][NEUTRAL] Outpatients, OK, it says outpatient, it's do bee.
[CUSTOMER][NEUTRAL] Do no intrate.
[CUSTOMER][NEUTRAL] Emelle Ocho.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Medical dose painted dose of anti-stress.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] 0 M L H.
[CUSTOMER][NEGATIVE] Oh so now no.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] No, it's.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yeah, the striker system for con confirmer to simino direction innumerle is just the suria.
[CUSTOMER][NEUTRAL] The embre say they'll say oh nomireion trees on and I say way boyton beat Floria res rescuatro dose.
[CUSTOMER][NEUTRAL] He can I meet with you.
[AGENT][NEUTRAL] So mhm.
[CUSTOMER][NEUTRAL] No telephone number?
[CUSTOMER][NEUTRAL] Cincotauna cinco [PII] una sero.
[AGENT][NEUTRAL] electronica.
[CUSTOMER][NEUTRAL] It's [PII].
[CUSTOMER][NEUTRAL] Add the [PII].
[AGENT][NEUTRAL] Which is immigrants you know here for anyone to status in the clamola says the des.
[CUSTOMER][NEUTRAL] Mhm, mhm.
[AGENT][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] It said the tin trocamarin and uses that that in the contact on this post.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Brevio.
[AGENT][NEUTRAL] The ala was a key, but I stilled.
[AGENT][NEUTRAL] 4.
[AGENT][NEUTRAL] Seriously you must start remolafe and says the Judos we make it reo.
[AGENT][NEUTRAL] I wait to my.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] that the bus in the loreclamosal information.
[AGENT][NEUTRAL] OK, can I a seniors.
[AGENT][NEUTRAL] Moravia reclass career noso cirque the el maximum monto lapoliareervicios ambulaios or outpatient.
[AGENT][NEUTRAL] Else maximo de entozoa.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Cilla.
[AGENT][NEUTRAL] P, correct.
[AGENT][NEUTRAL] But laser rescio.
[AGENT][NEUTRAL] But uh.
[AGENT][NEUTRAL] Anesthesiara una endoscopia gastrointestinal.
[AGENT][NEUTRAL] OK.
[AGENT][NEGATIVE] In a pago dos de los relamo chemo rescibido uh para uh paraendoscopia uno loreclamos queue er los er.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Los gasosel medici.
[AGENT][NEUTRAL] El medico on the non medical principalli de sciento cinco concuarenta.
[AGENT][NEUTRAL] But the but the prosemiento.
[AGENT][NEUTRAL] S O S C.
[AGENT][NEUTRAL] Esophagus endoscopy, endoscopy, pardon.
[AGENT][NEUTRAL] Apele pagosientocinco concuarenta el la fea de el de Julio de los Militres.
[AGENT][NEUTRAL] Is the paleo.
[AGENT][NEUTRAL] Oh no, you think.
[AGENT][POSITIVE] It's the person beau Gastro Health?
[AGENT][NEUTRAL] Come on your name.
[CUSTOMER][NEUTRAL] Uh-huh, uole cuanto.
[AGENT][NEUTRAL] Scientoin concur.
[CUSTOMER][NEUTRAL] not.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Epoque in 4.
[CUSTOMER][NEUTRAL] Yeah, yeah, it's aquilara.
[CUSTOMER][NEUTRAL] It's 34.
[CUSTOMER][NEUTRAL] For anesthesia.
[AGENT][NEUTRAL] OK, Chile, uh.
[AGENT][NEUTRAL] Base is aparte depressapele pagolamo the uh the outpatient center of Boyton Beach.
[AGENT][NEUTRAL] Latido de rescisticuatro cones.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The summat or mas esta led on total entzolais.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Lemos clamo anesthesia fugado de vidoque maximo benefici applicado but I said yes vivio pagadovioido.
[CUSTOMER][NEUTRAL] Oh yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, OK, so no, I possibility that I could stay good and not go.
[AGENT][NEUTRAL] No porque elia they say the lozola entrelodos.
[CUSTOMER][NEUTRAL] Yes and Pagado.
[CUSTOMER][NEUTRAL] Yeah, OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Bueno Mucha gracias.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, no, I'm not, no I'm not much of that yes.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] That's just, well, no, that's it.