AccountId: 011433970860
ContactId: b7aa0d14-49b6-4f70-89df-7c46a0494970
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9600 ms
Total Talk Time (AGENT): 5750 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/05/b7aa0d14-49b6-4f70-89df-7c46a0494970_20250605T16:28_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thanks for calling APL. [PII]. May I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL.