AccountId: 011433970860
ContactId: b77d42d9-749d-4d14-88b5-9caaabfa5a69
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3740 ms
Total Talk Time (AGENT): 3740 ms
Total Talk Time (CUSTOMER): 2890 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/b77d42d9-749d-4d14-88b5-9caaabfa5a69_20250203T21:28_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling AP. This is. How may I assist you?
[CUSTOMER][NEUTRAL] I told you I, I told you I was looking. I went back and look at it.