AccountId: 011433970860
ContactId: b7666f1d-c645-43c7-9413-77cdec7c311e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9060 ms
Total Talk Time (AGENT): 5111 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/b7666f1d-c645-43c7-9413-77cdec7c311e_20250114T16:07_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL, this is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?