AccountId: 011433970860
ContactId: b749d7f6-c8b5-43a3-bfbd-c32aa0c38856
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20860 ms
Total Talk Time (AGENT): 6189 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/28/b749d7f6-c8b5-43a3-bfbd-c32aa0c38856_20250428T22:07_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello? Can you hear me?
[AGENT][NEUTRAL] Hello?